Remove a card
In Bouki, open the card and choose Remove Card. The card entry, including its name, number and expiry if provided, is deleted from your account. The loyalty programme and its public offers remain available to other users.
Remove a saved offer
Open the saved offer in Bouki and unsave it. The link between that offer and your account is deleted. The public offer remains available.
Request deletion of other selected data
Email hello@bouki.ai and tell us which data you want deleted. Include whichever of these your account has, so we can find it: the email address you sign in with, or the phone number an older account was registered with. If you signed up with Sign in with Apple and hid your email address, your account may hold no email address and no phone number. You can still delete it in the app, because you confirm it by signing in with Apple again. To write to us instead, first add an email address to your account in the app, under Profile → Sign-in methods, and write from that address. If you cannot, write to us anyway: include the forwarding address Apple created for Bouki if there is one (on iPhone, Settings → your name → Sign-In & Security → Sign in with Apple, then Bouki), although Apple does not always give Bouki that address, and we will tell you what else we need to find your account before deleting anything. Never send a password, PIN, CVV, full card number, or a code from a Bouki sign-in or deletion message. To check the account is yours, we may text a support code to its phone number, or email a code to its address, and ask you to reply with it. We will verify your identity and tell you when the request is completed or if a specific record must be retained for a lawful reason.
What remains and for how long
Removing one card or saved offer leaves your account, profile, other cards, saved offers and app settings in place. Those remain while your account is active, until you remove them or delete the account. Public programme and offer information is not deleted by an individual request. Ask Bouki questions are not removed by removing a card or saved offer; they are deleted after about 30 days, or when you delete your account. Security, support or dispute records may be kept for as long as the applicable legal obligation or dispute requires, then removed when no longer needed. Copies in scheduled backups remain until the backup retention schedule expires; they are not visible in your account.
Delete your account
For account deletion, use Menu → Delete Account in Bouki and confirm it is you with the way you sign in: a code emailed to your account's address, or Google or Apple again. If your account has no verified sign-in method yet (no email address Bouki has confirmed and no linked Google or Apple account), for example an older account registered by phone number, even one with an email address on file, the deletion uses the session you are signed in with and asks you to confirm it explicitly; no code is needed. Older versions of the app that sign in by phone number confirm with a code sent by SMS. You can also follow the account deletion instructions.