Remove a card
In Bouki, open the card and choose Remove Card. The card entry, including its name, number and expiry if provided, is deleted from your account. The loyalty programme and its public offers remain available to other users.
Remove a saved offer
Open the saved offer in Bouki and unsave it. The link between that offer and your account is deleted. The public offer remains available.
Request deletion of other selected data
Email hello@bouki.ai and tell us which data you want deleted. Include the phone number or email address associated with your account so we can find it. Never send a password, one-time code, PIN, CVV or full card number. We will verify your identity and tell you when the request is completed or if a specific record must be retained for a lawful reason.
What remains and for how long
Removing one card or saved offer leaves your account, profile, other cards, saved offers and app settings in place. Those remain while your account is active, until you remove them or delete the account. Public programme and offer information is not deleted by an individual request. Security, support or dispute records may be kept for as long as the applicable legal obligation or dispute requires, then removed when no longer needed. Copies in scheduled backups remain until the backup retention schedule expires; they are not visible in your account.
Delete your account
For account deletion, use Menu → Delete Account in Bouki or follow the account deletion instructions.